🐾 Return & Exchange Policy – Pupcake Cafe

At Pupcake Cafe, your satisfaction—and your pet’s happiness—are our top priorities. If you're not completely satisfied with your purchase, we’re here to help.

✅ Eligible Returns

We accept returns and exchanges within 30 days of the original purchase date for most items, as long as they meet the following conditions:

Items must be unused, unopened, and in original packaging.

Receipt or proof of purchase is required.

Returns must be made to the original place of purchase (online or in-store).

🚫 Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

Opened pet food or treats

Used toys, bedding, or grooming supplies

Perishable goods

Personalized or custom items

Clearance or final sale products

🔁 Exchanges

Need a different size or product? We're happy to help you exchange eligible items. Exchanges must follow the same return guidelines listed above.

💳 Refunds

Approved returns will be refunded to the original form of payment within 5–7 business days of processing. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).

📦 Online Returns

To return an online purchase, please contact our customer service team at [customer service email/phone] to initiate the process. Customers are responsible for return shipping unless the item was incorrect or defective.

🐶 Questions?

We’re here to help! Reach out to our team at [email/phone/store address], and we’ll be happy to assist.